PRIVACY POLICIES

In consideration of the terms and conditions of delivery provided, and in compliance with the regulatory standards that are applicable, the product return process may be carried out taking into account the following return policies defined by the Company and protected by regulations current: a) The return request must be notified to Importaciones BV SAS within five (5) days following receipt of the product. To request a return, the customer must contact the customer service line number +76549971, or by email servicioalcliente.ibv@gmail.com. b) The products must be sent, unused and keeping the original labels and packaging with which they were delivered. c) The customer must return the product by the same means and in the same conditions in which it was received. The transport costs and the others that the return of the good entails will be covered by the client. In the event of a valid return in accordance with these return policies, and consequently, use of the power to withdraw is made, Importaciones BV SAS must refund the purchase price that the customer has paid for the returned product, within the ten days after receipt of the product or cancellation of the contract. However, the refund process for the amount paid may take up to 30 calendar days from the moment the customer exercised the right of withdrawal, since, in the case of payment by credit card, the financial institution may take longer. in applying the refund to your account. If it is found that, despite the requirements duly informed to the client for the configuration of the right of withdrawal, Importaciones BV SAS finds that the product was not returned in the same conditions in which it was delivered, or that it has been damaged by an act or omission attributable to the client, Importaciones BV SAS will be empowered to refrain from recognizing the right of withdrawal requested by the client. d) The product in promotion or acquired through the offers section is not subject to return, said product can only be returned in case of quality non-conformities, the return of the promotional product for taste or reference does not apply.

- Disclaimer:

Importaciones BV SAS will be exonerated from any responsibility for any damage or variation that the product may suffer derived from an event or circumstance caused by force majeure or fortuitous event, that there has been an improper use of the good by the client, ignoring the instructions labeling related to the use and care of the product, or that damage to the product may have been caused by actions of a third party.

- Return policy:

You can return the purchase made in our online store, within 5 days from the date of receipt of the package for exchange reasons or 7 days for quality reasons. If the reason for the return is quality, you can choose to change the product, refund the money or a credit to make your next purchase. If the return is made outside this period or the item has been used, damaged or is not sent in its original packaging, Importaciones BV SAS will not be able to accept the return and will not be able to refund the payment. Returns of packaged products will only be accepted if the original labeling has not been removed. It is important that when you make the return you consider all the products of the same order that you want to return. In case you request a second return of the same order Importaciones BV SAS reserves the right to accept or reject the second request.

Products in promotion or purchased in the offers section only have change for quality, the return of the promotional product for reference or taste does not apply.

Change Policy:

You can make the product change in physical stores or through the online store, by contacting the customer service line at number (7) 6549971, or by email servicioalcliente.ibv@gmail.com in a period of less than five days (5 days) after the purchase is made, presenting the purchase invoice. To make changes you must take into account:

-The products in promotion or purchased in the offers section have change only for quality reasons.

-The changes will be made for the commercial value at which they were acquired.

-The possibility of change is subject to the availability of inventory.

-The items must be returned unused and with the original labels and packaging.

-Only one change per purchase is authorized.

- Damaged or defective products:

For Importaciones BV SAS, the excellent quality of its products is one of the decisive factors for the customer when making a purchase. For this reason, all our efforts are focused on offering products of the highest quality, ensuring the loyalty of our customers.

In case of receiving a damaged or defective product, the Importaciones BV SAS quality control department must review it to identify the reason for the return and the damage caused to the product, finding that if it is the consequence of a manufacturing defect, it will be reimbursed. the total amount paid by the customer; but, if it is found that the product damage is a consequence of the returned products; If the damage is a consequence of the lack of care and misuse of the item or due to a fact generated by force majeure or fortuitous event, Importaciones BV SAS will refrain from reimbursing what was initially paid for the product, and will return the good acquired in them conditions in which you received it to be reviewed in terms of quality. Importaciones BV SAS refrains from reimbursing the money paid for the products purchased in the following events:

(A.) If the products have been acquired through any distribution and / or marketing channel other than our virtual store www.importacionesbvsas.com

(B.) If the products show damage caused by misuse or negligence (exposure to chemicals, caustic substances, open flame source, high heat, sharp objects, etc.)

(C.) If the products show damage caused by improper use or by neglecting the instructions contained in the labels attached to the product that contain information related to their care.